How to stop a direct debit at the Postal Bank?

A direct debit mandate or authorization can be lifted at any time. However, a procedure established by the Banque Postale should be followed. Discover all the subtleties to know about the SEPA direct debit. And stop the transaction by following our advice. Everything you need to know to stop a direct debit at the Postal Bank!

How does SEPA Direct Debit work?

To set up a direct debit, you must follow this procedure:

  • your creditor gives you a single form to sign. The document represents a dual mandate. Thus, you authorize the creditor to issue a direct debit from your account and you also authorize the bank to debit your account;
  • you then complete the mandate and sign it;
  • then, give the document to your creditor. He will take care of presenting it to the bank at the appropriate time.

Namely, the mandate is identified by a « Unique Mandate Reference » (RUM) provided by the creditor.

On the other hand, the term SEPA (Single Euro Payments Area i.e. Single Payment Area) corresponds to the standards. All direct debits in euros are made in France and in Europe. It is then a project for the harmonization of means of payment in the European area. Thus, your SEPA direct debits in Europe comply with the same conditions as a SEPA direct debit in France in terms of pricing, regulations and technicality.

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What is the TIP?

Perhaps you have already heard this term without knowing all the subtleties. The TIP designates the interbank payment order. This document allows you to pay an invoice by debiting your account.

Most often, your creditor attaches the TIP with the invoice. Remember to send a RIB (bank identity statement) containing your bank identifiers in IBAN format during your direct debit by TIP.

Oppose a direct debit from the Postal Bank

To oppose a direct debit, simply contact your bank. Specify that you wish to oppose a single direct debit.

Procedure for revoking a direct debit

Depending on your La Banque Postale branch, the process may differ:

  • revocation by account number: all direct debits recorded under this number will be stopped;
  • revocation by supplier name: all direct debits from the supplier will be stopped;
  • revocation by mandate reference: direct debit recorded under this reference will cease.

To know the exact terms of your establishment, get closer.

Ask your suppliers to stop direct debits

All you have to do is ask the creditor organization to no longer submit a direct debit to your bank.

To note : if a debt persists, then you will have to pay this creditor in another way.

Read also >> How do you access your online account at the Banque Postale?

Can a direct debit be stopped at any time?

You can completely stop direct debits temporarily or permanently. And this at any time.

To do this, simply contact your creditor or the Postal Bank. Please note that the revocation of a direct debit authorization is a chargeable service. Indeed, La Banque Postale invoices you for the operation. The current rates are available on the establishment’s website.

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How to manage the creditors who take money from your account?

The bank provides you with several services to manage the various creditors who deduct from your account:

  • the blacklist makes it possible to block any SEPA direct debit from one or more creditors;
  • the white list authorizes SEPA direct debits initiated by one or more identified creditors;
  • the filter makes it possible to limit direct debits according to criteria: maximum amount per direct debit, maximum number of direct debits over a given period, etc.

To know : from your internet customer area, you have the opportunity to find the list of authorized direct debits as well as the transactions already carried out, in progress or to come on your account.

How to block direct debits?

It is possible to ask your Financial Center to block all direct debits from your bank account. This is the direct debit blocking service.

Thus, any direct debit received will be systematically refused by the bank.

Request a direct debit refund

The request for reimbursement of a direct debit from your account remains possible, but under certain conditions.

If you have authorized the execution of the transaction with validation of a direct debit mandate, you have 8 weeks to claim reimbursement from your bank. This is possible because the Monetary and Financial Code provides for it, provided that:

  • the exact amount is not mentioned in the authorization given;
  • the amount of the transaction exceeds the amount the payer is entitled to expect (based on past expenses).

La Banque Postale then has 10 days to reimburse you or justify its refusal. You will then have to settle the dispute with your creditor.

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On the other hand, if you have not given your consent to the direct debit (no signed mandate or revocation), send a reimbursement request to your bank. You have 13 months to dispute from the date of debit from your account. The bank will then have to reimburse you without delay. Be careful, if it turns out later that the creditor was authorized to debit, the bank will cancel the refund.

Read also: How much can you withdraw at the Postal Bank counter?

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