Paying my Bouygues Telecom bill: the possibilities and what to do in the event of a problem?

Are you a Bouygues Telecom customer and want to pay your mobile or Internet bill? Know that several options are available to you to pay off your debt. Discover the different payment methods available to you. And follow the procedure indicated in the article to settle one or more unpaid invoices. And everything you need to know to access your personal space and contact Bouygues Telecom customer service whether you have a mobile or Bbox subscription.

The possibilities to pay my Bouygues Telecom bill

As a customer, two payment methods are available to you: direct debit (preferred method of payment) and payment by credit card (to be used on an ad hoc basis).

Direct debit

From your customer area, you can opt for direct debit to pay your bills. This choice can be made at any time.

Just go to the “Invoices and payments” section, then select the “Billing preferences” tab, then “Payment method” and “Switch to direct debit”.

For direct debit to be possible, you must enter your RIB (bank account details) in your customer account, section « My personal information ». After receiving a one-time authentication code by e-mail or SMS, you will need to sign a SEPA mandate online.

The amount of your invoice will therefore be debited directly from your bank account within 15 days of its date of issue.

By credit card

You can completely pay your Bouygues Telecom mobile bill by credit card. To do this, go to your customer area, under “Invoices and Payments” and “Invoices”.

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Choose the line of invoice to pay if you have several outstanding payments, and select « Consult/Pay ».

Payment by credit card is completely secure. Indeed, when you enter your bank details, the connection is encrypted. The site uses SSL (Secure Socket Layer) technology which ensures data encryption. Finally, you also receive an SMS and an e-mail confirming payment.

Note: this method of payment can help you pay your bills occasionally, even if you have already entered your bank details. When you pay by credit card on your customer account, the direct debit is suspended for the month concerned.

Bouygues Telecom bills

All your Bouygues Telecom invoices are accessible in your customer area in electronic format. But know that you can also receive them in paper format by making a request to customer service.

A Bouygues Telecom invoice contains several parts. On the first page of the document, you will find the customer references, a summary of your telephone consumption as well as the amount and the date of direct debit. As for the following pages, they present the detailed invoice.

Keep in mind that the subscription date of your mobile offer corresponds to the billing date. Every month, you are billed on the same date.

However, the first Bbox invoice is unique because it contains an adjustment when your offer is put into service. This is a pro rata of the past period to which are added your subscriptions and options for the coming month.

Regularize an unpaid Bouygues Telecom bill

From your customer area, it is possible to pay the unpaid amount by credit card. Select the “Activities” section, then click on the “Pay” button. Then just follow the instructions.

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To regularize one or more unpaid invoices, you can use your credit card. If you want to pay an invoice individually, click on the invoice link in your notifications in the « Activities » section.

And to regularize the situation by paying all the invoices at once, go to the “Invoices and payments” section. Click on “Consult/pay”. The command appears on mouse over. You will then be directed to the invoice summary. Then click on the « Pay » button at the bottom of the page and follow the instructions.

Please note that once the payment has been made, you will receive a confirmation email or SMS. Your payment is also visible from the « Consumed » section of the line concerned. Note that if your line has been suspended, it will be back in service within three hours of the regularization of the invoice.

Finally, you should know that you also have the option of changing the payment date if it does not suit you. The modification can only take place after payment of the debt. Then click on « Change my payment date » in the payment confirmation message.

How do I access my Bouygues Telecom customer area?

Start by clicking on “My Account”. The button is available at the top right of the home page of the Bouygues Telecom site.

To access your customer area, you must identify yourself. You must first enter your mobile phone number, key/tablet or your e-mail address in @bbox.fr

Then enter your password.

In the event of a forgotten password, to obtain or modify it, you must enter the following information: the identifier and the name of the line holder. You will then receive your verification code.

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Contact Bouygues Telecom customer service

Various numbers are available to contact Bouygues Telecom customer service.

For the mobile plan

If your call concerns a package, you can reach customer service at 614 from your Bouygues Telecom mobile or at 1064 from a landline. The service is open Monday to Saturday from 8 a.m. to 8 p.m.

If you want to contact customer service for a blocked plan problem, call 2020 from your mobile or 1022 from a landline. And when calling for a prepaid card and/or a prepaid Nomad internet offer, contact 634 from your mobile or 1034 from a landline.

For Internet and Bbox

Bouygues Telecom customer service relating to Internet offers is open every day from 9 a.m. to 10 p.m. and Monday to Saturday from 8 a.m. to 8 p.m. for commercial questions. Then dial 611 from your mobile phone or 1061 if it is a landline.

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